Taylor is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Taylor is committed to protecting your privacy and complying with the Privacy Act 1988 and other applicable privacy laws and regulations.

This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

 

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes:

• Name
• Signature
• Addresses
• Email
• Phone and facsimile numbers
• Date of birth
• IP address
• Financial and credit information

This Personal Information is obtained when you interact with us via this website, phone, email, interviews, meetings, surveys, business dealings, contracts, event attendance, and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

Sensitive Information
Under certain circumstances, Taylor may collect sensitive information about you. This might include any information or opinion about your:

• racial or ethnic origin
• political opinions or associations
• religious or philosophical beliefs
• trade union membership or associations
• sexual orientation or practices
• criminal record
• health information

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

 

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Online Activity

Cookies
The Taylor website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Taylor website. We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies.

Website Analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct Marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.

These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication.

 

Links to Third Party Sites
This website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

 

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

 

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Taylor will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. Taylor may refuse to provide access to Personal Information if:

• giving you access may endanger the life, health or safety of any individual, or endanger public health or safety
• giving you access would have an unreasonable impact on the privacy of other individuals
• your request is frivolous or vexatious
• your personal information is part of existing or anticipated legal proceedings between you and Taylor.

 

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Policy Updates
This Policy may change from time to time and is available on our website.

 

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:

Email
enquiries@taylorau.com.au

Phone
(02) 8736 9000

Post
Taylor Head Office
16/100 Pacific Highway
North Sydney NSW 2060